Legal & Compliance

Shipping Policy

All orders are processed and shipped with care to ensure your research compounds arrive safely and in optimal condition.

01

Processing Time

Orders are typically processed within 1-3 business days of payment confirmation. You will receive a tracking number via email once your order has shipped.

02

Shipping Methods

We ship via USPS Priority Mail and UPS. Shipping options will be presented at checkout based on your location and order size.

03

Packaging

All compounds are shipped in discreet, professional packaging. Products are securely sealed to ensure integrity during transit.

04

Shipping Restrictions

We currently ship within the United States only. We do not ship to P.O. boxes. It is the buyer’s responsibility to ensure compliance with local regulations before ordering.

05

Delivery Times

USPS Priority Mail: 2-4 business days. UPS Ground: 3-5 business days. UPS 2-Day: 2 business days. Times are estimates and not guaranteed.

06

Lost or Damaged

If your order arrives damaged or is lost in transit, contact us within 48 hours of the expected delivery date with your order number and carrier tracking details.

Questions?

Get in Touch

For shipping inquiries, email us at support@neogenesisbiolabs.com